You have a 14-day reflection period from the day you received the package. This means that you must register your return within 14 days. We will then give you another 14 days to return the product.
The return costs are for the customer. If preferred, these costs can be settled online when registering the package with MyParcel. The risk of returning the product also lies with the customer. Therefore it is wise to send the package with a track-and-trace code.
Customized products may not be returned. This also applies to items that have been ordered in large numbers especially for you after receiving a prototype. Open box and discounted items may also not be returned.
After receipt of the returned products, the items are checked whether they meet the requirements. If the product meets the requirements, the amount will be refunded within 14 days.
In case of depreciation of the product, the entire amount will not be refunded. Impairment is based on the following three factors:
When exchanging, we will send the new product back to you on the day of receipt. Requirements return products:
In the event of damage or loss of the return shipment, it will be partially reimbursed (damage) or not (loss).